Prepaid Hours

Prepaid hours are a great option if you need to purchase a block of hours for a one-time use without being billed monthly.

We currently provide blocks of 10,20, 30, and 40 hours that can be purchased directly from the Fulfillment Center. You can use these hours and have them allocated towards different tasks and for different website projects. If you purchase bigger blocks of hours you will get better pricing on the hourly rate.

In order to get started simply purchase a block of hours directly from your Fulfillment Center and open a support ticket with your request and provide the login access required so that your team can familiarize themselves with the project requirements and begin the work.

Our team will communicate with you using the support ticket so that all communications are documented and easily traceable.

We also provide a Time Tracker within your fulfillment center which can be seen under the Projects tabs > Time logs. This is very convenient so that you know where your blocks of hours are going towards. All-time is tracked accurately by the minute with a minimum time requirement of 15 minutes per task.

Any un-used hours carry-over to the next month as long as you are on Membership or Retainer Plan.

You can use hours to accomplish the following:

• Design Work
• Website Development
• Website Tweaks & Enhancements
• WordPress plugin updates
• Content Updates
• Small Programming Jobs

Timelines:

Support is fast, usually within ONE (1) to TWO (2) days of submitting your task we will provide a completed task. Of course, this timeline will depend on the SOW and the overall size of the task at hand. Please check with our support team if you are unsure how long a task will take and we can provide you with an estimate and quote before proceeding.